Cowell VW is an excellent dealership, we have been dealing with them for over 20 years we are on our 7th VW. Each and every time we deal with Cowell the service is outstanding! Recently dealt with Alex Leung in salesKristen Fulsom in finance and Jim Tompkins Sales Manager all are extremely knowledgable, professional, and friendly! Always take time to explain things thoroughly, answer questions, and promptly return phone calls. That is why they have our loyalty for the last 20 plus years they never disappoint, they consistently go above and beyond!Excellent dealership!
Great service whenever I come in! Jimmy Pham is extremely knowledgeable and patient. He showed my family and I a variety of vehicles that are best suited within our preferences. He’s always willing to go out of his way to make his clients happy. Would highly recommend Jimmy!
I use the VW parts department for OE parts needed. The prices for OE parts are the best around Vancouver area. They get the parts fairly quickly and notify you when they arrive. Good parts department.
Just thought i would mention my recent experience at Cowell VW. Went in to browse and chatted with the sales Rep, Alex. He was very knowledge and showed me a large variety of vehicles, some of which wasn't even on my radar.Alex was very patience and not hard selling anything at all. He listened to my needs and provided a great list of what I was looking for.I had a great experience and would definitely recommend any of my friends and family to go there and check it out
Went to VW to check out some SUVs to do some scouting and research for my next vehicle, and was helped by Alex. Very knowledgeable and insightful with his advice, and he's not pushy at all which is rare and much appreciated.
A very pleasant experience with Cowell VW on each visit. Alex Leung has been outstanding. He's super polite, helpful and very knowledgeable. He put us at ease. Thanks Alex for all your help!
I've been eyeing for a new car for awhile and decided on a whim to go test drive the new Tiguan at the Richmond Automall. I was lucky enough to have Alex help me out with all my needs. He was extremely polite, courteous, and knowledgeable. He was able to answer all my questions and provided me with options to cover all my concerns. The test drive was fantastic! With the new baby on the way, he made sure the car was suitable for our family's needs, and even demonstrated it can fit the stroller plus all the baby gear (which all parents know, it's a lot of stuff!). He listed all the pricing options and was quite transparent. He wasn't pushy at all and made our experience at the dealership a very enjoyable one.
Second Volkswagen from Cowell, Alex Leung in sales has been outstanding help both times. If your looking for a great deal ask for Alex !
We were shopping around for a SUV for over a month. As we stumbled across Volkswagen at Cowell in Richmond Automall, we were looking at 2018 Tiguan because it seems like a great fit for us since we are going to treat it more as a family vehicle. We were also considering about this car because one of our good friend had also purchased 2018 Tiguan last October.We were introduced to Alex Leung, whom was very helpful and passionate about explaining about the car to us. He was very patient to answer all the questions we had in mind. On that first day we met him, we told him that we would need to test our friend's Tiguan to ensure that this car can fit inside our small garage. Without hesitation, he recommended us to do that first before making any decision. After a week when we went back to see Alex, the first thing he asked us was if we had a chance to test out our friend's Tiguan to see if it fits in our garbage, I was surprised that he actually remembered what we had talked about since he could be talking to numbers of clients over the past week and had probably forgotten what we had talked about. The whole sales processes went very smooth and Alex strives to try his best and help us to get a great deal on our Tiguan!! I would totally recommend Alex to anyone who is considering getting a Volkswagen vehicle. Alex is good at what he does! He will answer all your questions to his best knowledge. On the day of delivery, Elaine Chen was our financial adviser. She was also very patient and provide very thorough explanations on the financial process and other offers that could be done with the vehicle. We were very pleased with the time that she took to explain things to us. Hudson who did the final delivery of the car was also helpful by going through few features on the car before we leave the facility. Overall rating on this dealer is 5 out of 5!I have attached the picture of our 2018 Tiguan in white color!!
Out of all the car dealership I've been to, this is by far the best when it comes to customer service and environment. I have dealt with a number of staff at this dealership but the one that sticks out the most is John Vu. His method and approach has always been the customer first above all else. He had provided a number of different solutions to my needs which worked out for me short term and long term. I highly recommend this Volkswagen dealership if you're looking to be taken care of as opposed to just being sold.
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