I had to deal with my TDI in respect of the Emissions modification. While I am disappointed that the emissions scandal happened, Cowell VW did an excellent job of ensuring I was taken care of properly. They worked hard to make sure I was happy. I am very sad that my days with VW have come to an end (been a VW customer for almost 10 years) because I LOVED my car. But, I will be back! Many thanks to Alex and Kathy, and the TDI specialist I dealt with today but can’t remember his name...!! As soon as VW rolls in some new TDI vehicles, I’ll be switching back to my favourite brand. It’s not goodbye, it’s see you later (am actually crying! Will miss my Jetta so so much)...until we meet again! ❤️
Just wanted to share my experience thus far with Cowell VW as I don’t think the surveys that we receive after a service will magnify how pleased I am with the Cowell staff and dealership. Jon Fishman had helped me out last Saturday with my second vehicle service and unfortunately, due to a leak with my water tank and thermostat had to bear the bad news to me. He handled the situation so well that I wasn’t worried whatsoever as he already had the keys to a courtesy car in his hands. He assured me that he would take care of the issue and he certainly did not disappoint. He kept me updated when he parts came in and again, when it was ready. I understand that he starts at 8am today but had already been at Cowell and beat me there this morning at 730am! My sales person, John VU had also helped ease my stress during all of this and made sure that I was taken care of. You would assume as a customer that once you make a purchase that your connection with the sales person would be severed, but that’s definitely not the case with John. He kept me apprised and in the loop. You can’t even get this type of service from a BMW dealership! I am truly honoured to have purchased my vehicle at Cowell VW.
I'm glad to have a great experience in getting my new car with an honest and accommodating staff! Mark, Alex, Kelly, and the rest of the staff gave me enough information for me to decide on the car that I want the most, with the payment plan that makes sense the most.
Jimmy Pham was fantastic to work with. Very knowledgeable, friendly and honest. 10/10 would buy from again. Just go to Cowell and ask for Jimmy P!
Cowell VW has gained a customer for life. My boyfriend and I are going through a tough family situation right now and bought a car through a private sale not know that the transmission was nearly to the point of not functioning. Gil, Dave and Aaron made sure that we had a safe and reliable vehicle to get us back home. Thank you all again for what you did for Jeff and I, it will not be forgotten.
I just wanted to say thanks for helping my husband find a car. Usually I don’t do reviews but John Vu helped a lot and didn’t make us feel pressured or uncomfortable. Thanks again! 🙂
Alex Leung has always helped me find the car (s) of my dreams! Anytime I need to trade my old car in on a new car I call Alex and Jim at Cowell VW. I am always wowed by the great red carpet service! I love visiting parts there too, Ruedy is always game to help Alex get my accessories in before I take possession of my new car! Great teamwork gents!
Alex was really helpful helping my parents transition from the old Volvo they had for 2 decades. My parents have had a great experience with the Tiguan he recommended for the past year. They were so pleased with the service they received my brother also bought a Jetta from him as well. Attentive and willing to help. Look for Alex Leung for your next car!
I went in to check out the e-golf and Alex was able to help me out with all my questions. It was a very positive experience because he was very courteous and professional. He wasn't hard selling or pressuring me to buy which is quite a nice change for a car dealership. I will definitely recommend cowell to anyone and look for Alex when you're there. He'll definitely help you out!
Leave Us A Review